Frequently Asked Questions — Lombok to Komodo Cruise
Everything you need to know about your luxury maritime adventure
General Questions
What exactly is the Lombok to Komodo cruise?
The Lombok to Komodo cruise is a luxury maritime experience sailing from Lombok Island to Komodo National Park. This 3-4 day journey combines scenic cruising, snorkeling, diving, and wildlife encounters with Komodo dragons. Your yacht navigates pristine waters while you explore remote beaches, coral gardens, and volcanic landscapes. It’s Indonesia’s most exclusive maritime tourism route, offering intimate access to UNESCO World Heritage sites with expert-led excursions and five-star onboard amenities.
How long is the cruise?
The standard cruise duration is 3-4 days depending on your chosen itinerary. The typical three-day option departs Lombok, visits Pink Beach and Komodo National Park islands, and returns. Four-day cruises extend into remote atolls and additional snorkeling sites. All packages include overnight onboard accommodation with luxury cabin amenities, guided activities at each destination, and breakfast, lunch, and dinner prepared fresh daily by our culinary team.
Where does the cruise depart from in Lombok?
Cruises depart from Bangsal Harbor in North Lombok, approximately 1.5 hours from Mataram International Airport. Our concierge arranges complimentary transfers from your Lombok hotel to the harbor on departure morning. The departure time is typically 9:00 AM to allow optimal daylight sailing. If you’re arriving in Bali, we offer a Bali pickup service (additional fee applies) with convenient early-morning coordination through our WhatsApp concierge team.
What’s included in the cruise package?
Your all-inclusive package includes: luxury cabin accommodation with ensuite facilities, all meals (breakfast, lunch, dinner, snacks), non-alcoholic beverages, guided island excursions with expert naturalists, snorkeling at premium coral sites, use of snorkeling equipment, park entrance fees, yacht fuel and operational costs, and professional crew services. Optional extras: alcoholic beverages, spa treatments, diving courses, sunset cocktails, and special celebration arrangements. See our detailed pricing page for transparent breakdown.
What’s the best time of year to book this cruise?
The optimal season runs April through November during Indonesia’s dry season with calm seas and excellent visibility for snorkeling and diving. Peak months are June-September when weather is most stable and water temperatures ideal (26-28°C). December-March is monsoon season with rougher seas, though still operationally feasible. Check our seasonal guide for detailed monthly conditions, wildlife viewing patterns, and last-minute booking availability. Book 2-3 months ahead for peak season guaranteed dates.
Can I customize the itinerary?
Absolutely. While we offer pre-designed 3-4 day itineraries, custom routes are available for groups of 6+ passengers. Customize the duration, focus activities (diving-heavy, photography-focused, relaxation-oriented), destination combinations, and special interests. Our expedition team will design routes around your priorities—whether that’s maximizing dragon encounters, exploring lesser-known diving sites, or emphasizing cultural village experiences. Custom quotes include dedicated expedition leader and tailored meal planning.
How many passengers travel on each cruise?
Our luxury yachts accommodate 8-16 passengers maximum, ensuring intimate, personalized service. Smaller group sizes mean no crowded activities and deeper connections with crew and fellow travelers. Solo travelers, couples, and small families are welcome. Group bookings (8+ people) qualify for special rate discounts and dedicated expedition leaders. Each yacht maintains a crew-to-passenger ratio of approximately 1:3, ensuring exceptional service quality and safety protocols throughout your journey.
Is this suitable for families with children?
Yes, families with children age 8+ are welcome. The cruise environment is naturally engaging for kids—wildlife observation, snorkeling, and island exploration are inherently exciting. We recommend: children stay within arm’s reach during Komodo dragon encounters, snorkelers 10+ with adult supervision, and activity schedules designed with younger passengers in mind. Family cabins with interconnecting staterooms available. Our crew provides extra attention to families; activities can be adjusted for comfort levels. Consult our team for age-specific recommendations and safety guidelines before booking.
Booking & Pricing
How do I book the cruise?
Booking is simple: (1) Select your preferred dates on our website, (2) Choose your cabin type and itinerary, (3) Provide passenger details and contact information, (4) Receive an instant booking confirmation, (5) Complete payment. Alternatively, contact our concierge directly via WhatsApp at +62 811 3809 193 for personalized booking assistance. Our team responds within 2 hours and handles all logistics—we also hold provisional dates for 72 hours while you decide.
What’s the deposit and payment structure?
Booking deposits are 30% of total cruise price, securing your dates. The remaining 70% is due 30 days before departure. Payment methods include international bank transfers, credit cards (Visa/Mastercard), and digital wallets (PayPal, Wise). No hidden fees—pricing is transparent and includes all announced components. Early bookings (60+ days advance) receive 10% discount on total package. Flexible payment plans available for bookings exceeding USD 5,000. Finance your cruise with 0% interest installments—contact us for details.
What’s your cancellation and refund policy?
Cancellations made 60+ days before departure: full refund minus USD 100 processing fee. 30-59 days: 50% refund. 15-29 days: 25% refund. Less than 15 days: no refund. Travel insurance covering cruise cancellations is strongly recommended and available at booking. We offer flexible rescheduling: move your reservation to alternate dates within 12 months at no penalty. Force majeure events (extreme weather, natural disasters) qualify for full credit toward future cruises with no deadline pressure.
Are there group discounts?
Yes. Groups of 8+ passengers receive 10% discount on total cruise price. Groups of 12+ receive 15% discount. Organizational bookings (corporate retreats, team-building) qualify for additional 5% corporate rate. Discounts apply to accommodation and activities; meals remain at standard rates. Group bookings receive dedicated expedition leader, complimentary WhatsApp coordination channel, and flexible group activity scheduling. Contact our group specialist at +62 811 3809 193 for custom group quotes.
What payment methods do you accept?
We accept: international bank transfers (SWIFT/SEPA), credit cards (Visa, Mastercard, American Express), PayPal, Wise (formerly TransferWise), and cryptocurrency (Bitcoin, Ethereum). All currency conversions use real-time rates with transparent fee disclosure. For Asian passengers, we support local payment gateways (GCash, Dana, AliPay). Installment plans available via Klarna and Affirm for eligible bookings. Secure payment processing via PCI-DSS compliant gateway with SSL encryption.
Can I get a price quote instantly?
Yes. Our website features an instant quote calculator—select dates, cabin type, passenger count, and activities to see the total price within seconds. Quotes are valid for 72 hours. For personalized quotes accounting for special requests (group rates, custom itineraries, dietary needs), WhatsApp our team at +62 811 3809 193. We provide detailed itemized quotes with breakdown of accommodation, meals, activities, and taxes.
Is travel insurance included?
Travel insurance is not automatically included but is strongly recommended. We partner with reputable international insurers offering: trip cancellation coverage, medical evacuation (critical for remote maritime travel), baggage protection, and activity-specific coverage for diving/snorkeling. Insurance costs approximately 5-8% of cruise price. Purchase through our booking system for streamlined claims coordination, or arrange independently. We cannot cover personal liability or accidents for uninsured passengers, so protection is essential for financial peace of mind.
Safety & Comfort
Is the cruise safe?
Yes. Our yachts meet international maritime safety standards (SOLAS) with modern navigation systems, emergency communication equipment, and certified crew trained in ocean rescue. All vessels undergo annual inspections by Indonesian maritime authority. We maintain comprehensive medical protocols including onboard medical kit, emergency telemedicine consultation, and evacuation procedures to nearby hospitals. Our experienced crew has 15+ years operating these waters. See our detailed safety information page for specific protocols, certifications, and contingency procedures.
Will I get seasick?
Seasickness is possible but manageable. Our cruises operate during dry season when seas are calmest; most passengers experience minimal motion. Prevention: take ginger supplements before departure, wear acupressure wristbands, stay hydrated, eat light meals, and focus on the horizon. We provide complimentary seasickness medication (Dramamine, scopolamine patches) onboard. Experienced sailors rarely report issues. If you’re prone to motion sickness, select calmer routes (April-May, September-October) and inform our team—we’ll adjust activities accordingly and ensure comfortable rest areas.
What if I have medical conditions?
Disclose all medical conditions during booking—we’ll assess compatibility and arrange necessary accommodations. We carry comprehensive medical supplies and emergency oxygen. Ground-based telemedicine consultants are available 24/7 via satellite communication. The cruise is unsuitable for: recently hospitalized patients, severe respiratory conditions, untreated high blood pressure, or serious cardiac issues. Diabetics, asthmatics, and patients on regular medications welcome; bring prescriptions in original bottles and extra supplies. Travel insurance covering pre-existing conditions is mandatory for passengers with health concerns.
Are life jackets provided and mandatory?
Yes, life jackets are provided for all passengers and are mandatory during boat transfers and water activities. We maintain jackets in all sizes (infant to XL) with modern quick-release fastening systems. Crew conduct safety briefings before each activity explaining proper usage and emergency procedures. Jackets remain stored in your cabin for 24/7 access. We also provide additional flotation devices (snorkel vests, noodles) for less confident swimmers. Safety is never compromised—all maritime regulations are followed without exception.
What happens if weather turns bad?
Our experienced crew continuously monitors weather patterns. If sea conditions become unsafe, we adjust the itinerary to sheltered anchorages or delay activities. Rarely, extreme weather may require early return to Lombok or port sheltering. In such cases, full refund or rescheduling to alternative dates is guaranteed—no penalty. We communicate weather changes immediately via WhatsApp updates. Our cancellation policy covers weather-related disruptions with 100% credit for future travel. Safety takes absolute priority over activities; passengers’ wellbeing is non-negotiable.
Are there any hygiene concerns on a boat?
Our yachts maintain rigorous hygiene standards with daily cabin cleaning, hourly bathroom sanitation, and professional kitchen protocols. Fresh water systems are regularly tested. During post-pandemic operations, we’ve enhanced standards: daily health screening upon boarding, hand sanitizer stations throughout the vessel, cabin air purification, and regular touchpoint disinfection. Staff wear protective equipment when needed. Swimming and snorkeling in pristine ocean water poses minimal infection risk. All food is sourced fresh and prepared with strict food-safety protocols exceeding Indonesian government standards.
Itinerary & Activities
Is it really safe to see Komodo dragons?
Yes. Komodo dragon encounters are carefully managed within Komodo National Park regulations. All visitors walk with certified park rangers carrying wooden sticks; dragons maintain natural fear of humans and attacks are extremely rare. The 2024 incident rate was 0.01% of park visitors. Visitors stay 3+ meters from dragons during observation. We provide detailed pre-trek briefings on dragon behavior and safety protocols. The experience is thrilling but secure when following ranger guidance. Children under 8 may observe from elevated platforms. See our 2026 regulations guide for updated safety procedures and new SiORA app requirements.
Is snorkeling equipment provided?
Yes, complimentary snorkeling gear is provided: masks, fins, and snorkels in all sizes. Equipment is regularly inspected and replaced. We also offer underwater cameras (GoPro) for purchase or rental to capture your experience. Prescription mask inserts available upon request. Advanced snorkelers can bring personal equipment; we disinfect and store it. The yacht carries backup gear for emergencies. Wetsuits provided seasonally (cooler months). Fins designed for reef protection minimize accidental damage—all snorkelers briefed on coral conservation practices before each session.
Can we swim during the cruise?
Yes, swimming is encouraged at designated locations. The yacht stops at pristine snorkeling beaches, lagoons, and designated swim zones. Swimming from the yacht itself is permitted in calm conditions with crew supervision. Non-swimmers appreciate our designated shallow snorkeling areas with sand bottom and gentle conditions. All swimmers wear brightly colored vests for crew visibility. Marine wildlife is generally unafraid but distant; swimming poses minimal risk when following safety briefings. Currents and tides are factored into swim activity scheduling; crew advise on water conditions before each session.
What are the main stops on the itinerary?
The standard 3-day itinerary includes: Bangsal Harbor (Lombok departure), Gili Meno or Gili Air (overnight Day 1), Pink Beach and Komodo Island (Day 2 with dragon trekking), Rinca Island or Padar Island, and Labuan Bajo return port. The 4-day extension adds remote atolls like Kanawa Island or Sebayur Island with pristine snorkeling and fewer visitors. Kelor Island provides scenic vistas and manta ray encounters (seasonal). Each stop includes guided shore excursions, ranger-led activities, and free time for exploration. Exact stops vary based on weather, marine life patterns, and passenger preferences.
Can I add diving to my cruise?
Yes. We offer PADI-certified diving courses and guided dives for certified divers. The cruise path passes exceptional dive sites: Batu Bolong (manta ray hot-spot), Cliff (dramatic drop-off), and Lighthouse. All dive equipment provided; bring your certification card. Beginner divers can earn Open Water certification during the cruise with our instructor. Advanced divers enjoy technical diving opportunities at challenging sites. Additional fees apply: $150-300 per dive depending on certification level and site complexity. Maximum two dives daily to prevent nitrogen loading in remote areas without recompression facilities.
Is this cruise good for photography?
Absolutely. The cruise provides exceptional photography opportunities: dramatic volcanic landscapes, exotic wildlife (Komodo dragons, manta rays, tropical birds), sunrise/sunset seascapes, and cultural village interactions. Schedule is flexible for photography sessions; our crew knows optimal lighting times at each location. We can arrange: underwater photography tutorials, GoPro rental packages, professional guide recommendations for composition, and post-processing feedback. Groups of photographers (3+ people) receive photography-focused itinerary customization and extended time at premium shooting locations. Bring extra camera batteries—charging is available but limited.
What wildlife will I see besides Komodo dragons?
Expected encounters include: tropical fish species (100+), sea turtles, manta rays (seasonal), reef sharks, dolphins (occasionally), flying fox bats, wild boar, water buffalo, and numerous bird species including white-bellied sea eagles. Seasonal variations exist—winter months (June-August) offer different marine life than shoulder seasons. We cannot guarantee specific animal sightings as wildlife is unpredictable, but professional naturalist guides maximize sighting probability. Snorkeling daily reveals vibrant coral gardens with angelfish, parrotfish, lionfish, and nudibranchs. Photography enthusiasts should expect diverse fauna throughout the journey.
Logistics & Transport
How do I get to Lombok?
Most international passengers fly to Bali (Ngurah Rai International Airport) on major carriers, then take a domestic flight to Lombok International Airport (LIA) via Garuda Indonesia or Batik Air (45 minutes). Alternatively, drive via ferry from Bali (8-10 hours including ferry wait time). Our team arranges airport pickups from Lombok airport to your hotel or directly to Bangsal Harbor. We offer optional Bali-Lombok transfer package (pre-cruise day stay, overnight accommodation, morning pickup) costing USD 150-250 depending on hotel selection. Flight bookings managed through our travel partner with coordination to cruise schedule.
Is airport pickup included?
Yes, Lombok International Airport pickup is included in your cruise package. Our driver meets you at baggage claim with a welcome sign displaying your name. For Bali airport pickups (optional), we arrange transfer to pre-cruise hotel or direct to Lombok airport for the connecting flight. Pickup coordination details are confirmed via WhatsApp 48 hours before arrival. If you’re renting a car independently and driving to Bangsal Harbor, we provide detailed directions and parking information. Extra charges apply only for 24+ hour vehicle parking at the harbor (USD 10/day).
What’s the luggage allowance?
Each passenger is entitled to one suitcase (max 32kg/70lbs) plus one carry-on bag (max 7kg/15lbs). Excess luggage charged at USD 5 per kg. We recommend packing light since cabins are compact and space is limited. Essential items: swimwear, light clothing, sun protection, medications, travel documents, camera. Heavy items (diving gear, books) can be stored at your Lombok hotel if pre-arranged. Luggage storage upon departure is complimentary at our Bangalore Harbor facility (secure warehouse). We transport luggage from your Lombok hotel to yacht for seamless transfer; just tag bags with your name and cabin number.
Can I do a one-way cruise to Labuan Bajo?
Yes, one-way itineraries are available: Lombok to Labuan Bajo. This option is popular for passengers planning multi-destination Indonesia trips. Return flights from Labuan Bajo to Bali or Jakarta arranged through our travel partner. One-way pricing is 60% of standard round-trip cost due to reduced return transportation. Labuan Bajo offers 2-3 days post-cruise exploration (national park museums, town markets, additional diving). We coordinate hotel, domestic flights, and activity bookings seamlessly. Alternatively, many passengers reverse the route: Labuan Bajo to Lombok, requiring arrival in Labuan Bajo with pre-arranged accommodation.
Can I arrive from Bali instead of Lombok?
Yes, we offer Bali-based itineraries starting from Labuan Bajo port (Eastern Flores). Bali to Labuan Bajo involves domestic flight (2 hours) or ferry-and-drive combination. We arrange complete coordination: Bali hotel checkout, airport transfer to Denpasar, domestic flight to Labuan Bajo, pre-cruise hotel night, and harbor transport. All logistics handled by our concierge; you focus on enjoying the experience. Bali pickup packages cost USD 200-350 depending on hotel selection and timing. Alternatively, fly directly from your origin city to Labuan Bajo (most international flights connect via Jakarta or Singapore).
What happens after the cruise ends?
The cruise returns to Bangsal Harbor by late afternoon on final day. We provide transportation back to your Lombok hotel or directly to the airport for afternoon/evening flights. Snorkeling gear is collected; personal items secured until departure. Final evening reception includes captain’s remarks and exchange of contact details with fellow travelers. Post-cruise support continues: high-resolution expedition photos emailed within one week, review request and referral bonuses (USD 50 per referred friend who books), and exclusive alumni community access to past passenger updates, discounts, and reunion gathering information.
2026 Regulations & Policy Changes
What is the new SiORA app requirement?
Starting January 2026, Komodo National Park requires all visitors to register via the SiORA (Sistem Informasi Kunjungan dan Reporting) digital platform. This app-based system tracks visitor numbers, manages the 1000-daily visitor quota, and provides real-time park information. Registration takes 5 minutes; we handle it on your behalf at Bangsal Harbor before departure. You’ll need: passport number, email address, and your cabin assignment. The app issues a digital entry permit valid for your visit dates. Visit our complete 2026 regulations guide for screenshots and step-by-step registration walkthrough.
Is there a 1000 visitor daily quota in 2026?
Yes, effective March 2026, Komodo National Park implemented a 1000 visitor per day cap to preserve the ecosystem and wildlife. Our cruises (8-16 passengers) operate within this quota; we maintain dedicated allocation via annual permits. Early booking (60+ days advance) guarantees quota access. Late bookings (less than 30 days) may face quota conflicts during peak season (June-September). If quota is full, we offer: alternative dates, compensation discount (15%), or full refund with no penalty. This conservation measure ensures premium experience quality and protects Komodo dragons and marine ecosystems for future generations.
What are the 2026 park entry fees?
Park entry fees effective 2026: USD 150 for international adults (increased from USD 100 in 2025), USD 75 for children 8-17, free for children under 8. Fees are included in your cruise package price—no hidden surprise charges. These fees fund: ranger salaries, dragon conservation programs, marine habitat restoration, and visitor infrastructure maintenance. All funds stay within Komodo National Park. The price increase reflects expanded educational programs and enhanced safety protocols. Your fees directly benefit Komodo dragon protection and sustainable tourism development. Transparent fee breakdown provided in your pre-cruise documentation.
What changed for cruise operators in 2026?
Key changes: SiORA app registration now mandatory, daily visitor quota of 1000 enforced, increased park fees per above, stricter dragon-viewing distance protocols (now 4 meters vs. 3 meters), expanded ranger safety training requirements, and enhanced marine conservation zones (no anchoring in 5 protected areas). We’ve adjusted itineraries accordingly; some remote snorkeling sites are rotated seasonally for ecological regeneration. Enhanced trekking routes distribute visitor impact across wider areas. These regulations strengthen protection for endangered Komodo dragons while maintaining exceptional visitor experiences. See our full 2026 regulations guide for complete details.
How do I prepare for 2026 regulation compliance?
Preparation steps: (1) Book early to secure quota allocation and discount rates, (2) Download the SiORA app 1-2 days before arrival (we send login credentials), (3) Prepare passport details for app registration, (4) Check your email for SiORA confirmation (save this for check-in), (5) Bring printed park entry confirmation to Bangsal Harbor, (6) Allow extra 20 minutes for registration check-in process. We email complete compliance checklist 2 weeks before departure. Our team handles all app interaction; you focus on enjoying the experience. Zero regulatory friction guaranteed—we’ve streamlined the process for seamless cruise commencement.
Special Requests & Accommodations
Can you accommodate halal meals?
Yes, absolutely. Our chef prepares halal-certified meals for Muslim passengers using halal-sourced proteins and ingredients. We maintain separate preparation areas and utensils to prevent cross-contamination. All meals are prepared fresh daily onboard. Halal certification details provided upon request. Prayer times and qibla direction made available; quiet prayer areas designated on deck. Our crew is respectful of Islamic practices and dietary requirements. Notify us at booking so we arrange appropriate ingredients and coordinate with our supplier network. Zero additional charges for halal meal preparation; it’s standard service for all passengers requesting it.
What about vegetarian and vegan options?
Vegetarian and vegan menus are fully supported with diverse daily selections. Our chef prepares plant-based protein options (tofu, tempeh, legumes), seasonal vegetables, fresh fruit, and vegan desserts using coconut milk and plant-based ingredients. Vegan butter and plant-based dairy alternatives available. All meals feature vegetable-forward preparations; you’ll never feel limited in dining variety. Dishes are designed for taste-first approach—vegan cuisine is celebrated, not tolerated. Specify dietary preferences at booking so the chef can plan specialized menus. Gluten-free, nut-free, and other allergies easily accommodated with advance notice.
Can you arrange honeymoon packages?
Yes, we specialize in romantic honeymoon experiences. Couples receive: complimentary cabin upgrade (to premium suite), bottle of Champagne and chocolate welcome amenities, private sunset deck time, romantic dinner option on final evening, and complimentary couple’s spa massage. Proposal packages available with coordinated crew surprise, champagne toast, and professional photographer capturing the moment. Renewal of vows ceremonies can be performed onboard by our captain (vows exchange only; legal documentation arranged through local authorities if desired). Romantic activities prioritized: dolphin watching, secluded beach picnics, sunset sailing. Contact us directly to customize your perfect maritime honeymoon.
Can I celebrate a birthday or anniversary onboard?
Absolutely! We celebrate all milestones. Birthdays include: complimentary cake prepared by our pastry chef, special dinner menu, captain’s birthday toast, crew acknowledgment, and optional photographer capturing moments. Anniversary celebrations similarly honored with premium wine pairing dinner, romantic setting, and special recognition. Children’s birthday parties accommodated with age-appropriate activities, themed decorations, and party menu options. Please inform us at booking; we’ll coordinate surprise elements with your party. Special decorations, birthday banners, and party favors can be arranged pre-cruise. These celebrations create lasting memories—your milestone moments matter deeply to our hospitality team.
Is the yacht wheelchair accessible?
Our main deck is wheelchair accessible with ramps to dining and observation areas. Guest cabins feature accessible bathroom modifications (grab bars, shower seats, spacious layout) upon request. We have one wheelchair-friendly cabin with direct deck access. However, island excursions and snorkeling activities involve boat transfers and uneven terrain presenting accessibility challenges. Wheeled mobility on sandy beaches and jungle trekking paths is limited. We evaluate each passenger’s specific mobility needs individually to maximize accessible activities and experiences. Companion assistance available from crew. Contact our accessibility specialist at booking—we’ll customize the experience to ensure meaningful participation in achievable activities.
Still Have Questions?
Our expert concierge team is available 24/7 to answer any additional questions and help you plan your perfect cruise experience.
Tap the button above or message +62 811 3809 193 directly. We respond within 2 hours, seven days a week.
Prepare for Your Cruise
Ready to book? Check out our related guides to prepare comprehensively:
- Detailed Safety Information — Protocols, certifications, and emergency procedures
- Seasonal Conditions Guide — Weather, marine life patterns, and optimal booking times
- 2026 Park Regulations — SiORA app, quotas, fees, and compliance requirements
- Packing Checklist — Essential items, optional gear, and cabin preparation
- Detailed Pricing Breakdown — All costs itemized with transparency
